Terms

GENERAL CONDITIONS

GENERAL
These terms and conditions apply to all offers, orders and agreements of Ilona van den Bergh.
By placing an order or accepting an offer you are indicating that you agree with the delivery and payment terms.
Ilona van den Bergh reserves the right to change its delivery and / or payment terms at any time.
Ilona van den Bergh guarantees that the delivered product meets the contract and meets the specifications listed in the offer.
The prices mentioned for the products offered are in euros, including VAT and excluding shipping, taxes or other charges unless otherwise stated or agreed in writing.
All prices on the site are subject to misprints. For the consequences of misprints no liability is accepted.
Offers apply as usual as long as supplies last, or until the end of the predetermined action time.
Orders are only accepted if you fill out your name and legal address on the order form.


PAYMENT
You can pay by the following methods:
*Paypal
*Bank transfer
*Cash (pick up at my atelier)
Payment must be received before your item will ship. If payment is not received within 7 days after the order, the order will be canceled without any notice.

SHIPPING
* All *in-stock* orders will be shipped within 3 - 7 business days after receipt of payment.
You can always contact ilona van den bergh to make sure you have your purchase on time.
*All products are wrapped with the utmost care.
*Most products can be shipped worldwide.
*Packages are sent by BPost or DHL express.
*ilona van den bergh is not responsible for custom fees and handling costs if orders are to be sent outside the EU.

GUARANTEE AND RETURN
Ilona van den bergh sincerely hopes that you are satisfied with your purchase.
All sales are final but In case you are truly not fully satisfied with your product(s), you can return the item(s) within **7 days** for a refund or exchange.

If your order arrives in a million pieces, contact ilona van den bergh within **2 working days** .The sad truth is, transport services are hard on packages. No matter how many layers of bubble wrap it is packed in. If this happens to you, here's what you do:

1. Immediately photograph the package and the broken piece(s).
2. Contact ilona van den bergh within **2 working days** after receipt of your package to let her know about the mishap. Don’t forget to send her the pictures of the package and the broken pieces.
3. we will work out together a solution to replace the broken pieces.

All returns/exchanges must be in new or unused condition in the original packaging. Ilona van den bergh is not responsible for return shipping costs nor for handling charges. In case of a lost parcel when returning an item, ilona van den bergh can not be held responsible.
Though quite some effort is put in describing and photographing all items as good as possible and because all articles are handmade and unique, colors and shapes can vary slightly on different screens.

Ilona van den bergh can refuse or not refund returned articles in some specific cases :
- articles that are made according to the specifications of the customer.(tailor-made, specific colors, personalized articles,…)
- The articles are used. (it is important to send back the products in the original packaging).
- The articles are returned damaged. Even if it is because of the transport company. Therefore make sure to pack the articles very well and have them insured for transport.
- The article was discounted, in promotion.


Due to the delicate nature of handmade ceramics, ilona van den bergh can not be responsible for broken pieces months down the line. Breakable things unfortunately sometimes break. The articles are made to be durable, but please use care. Even when the articles are dishwasher safe, handwashing is recommended for the longevity of your piece.


PRIVACY
When logging in as a new customer some personal information has to be given. Your privacy will be respected and only the required information to process the shipment of your order is needed. No information will be shared with a third party.
If you are not willing to receive a newsletter from me, you can easily unsubscribe.


BELGIAN LAW AND JURISDICTION
Belgian law is applicable to this agreement, even if implementation is given to an agreement wholly or partly abroad or if the buyer is domiciled there. The applicability of the Vienna Sales Convention is excluded.
In the event of a dispute, the courts of the place where ilona van den bergh is located is empowered, unless the law requires otherwise. Nevertheless, ilona van den bergh has the right to submit the dispute to the competent according to the law competent court.
The parties will only appeal to the court if they have made every reasonable effort to settle the dispute among themselves.